DYNAMIC IMPROVEMENTS IN HOSPITAL MANAGEMENT

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The Organizations are operating in a dynamic and intense business environment. With the advent of globalization and liberalization of the economy, the well-known and established business houses are preparing themselves to face the imminent challenges and modifications that are needed in their surrounding business environment. Competition, financial pressures, changing technology and heightened customer demands portrays major challenges for the organizations. Amongst all one of the major challenges faced by the organizations is to meet the needs of the customers by delivering the best services and achieving the benchmarking. In this regard, it can be said that the organizations not only seek for a successful and sustainable position but, they also undergo a series of changes to enhance their product values or services. Attributed to all these changes the business requirements of the healthcare industry are frequently changing. Healthcare industry is also surrounded by these environmental transformations and has to face the pressure of delivering quality care to their customers and routing towards the benchmarking. This imparts a pressure on the healthcare organizations to implement the changes in their mission, vision, and strategies. An effective management of organizational change is an essential need to manage the requirements. Change is the process of moving from the present state to the desired state that the organizations along with its employees undertake as a response to the opportunities and threats arising in the environment. The change towards the desired state requires the healthcare organizations to move continually and successfully to maintain its survival. Previous literature studies have mentioned the variables that are involved in the change management. However, any adequate attention has not been given to the involved dimensions that have been completed. This book is based on a study that details about the process of change management in the healthcare industry. It is portraying the interactions of the significant variables that affect the change management process and lead to employee development and engagement. As a result, the healthcare industry can opt for customer satisfaction. This study is an attempt to understand the intricacy of the change management process in healthcare industry.Healthcare organizations are in continuous pressure of delivering quality care to its customers. It has been noticed that the business environment is posing turbulent demands to all the healthcare organizations to satisfy the needs of the customers and meet their demands. Various variables and dimensions have been identified in the study to meet these desired efforts and make changes successfully. The present study is an attempt to develop an understanding towards these variables and dimensions and to what extent they are contributing in managing change in healthcare organizations. The study also describes the interaction of discussed variables and dimensions of change management. With this interaction the developed model of the study has been helpful to the healthcare professionals regarding understanding the procedure of change management. This can also be implemented in the system effectively. With the heated-up competition organizations are striving for a successful survival. The customers and employees, both are considered as the valuable assets of the organizations. Thus, a feasible environment in the organization for both of them is needed. Further, this study aims at exploring the role of organizational change in improving the overall environment of the organization in Healthcare industry. It will help in understanding that how change improves the environment of an organization and its stakeholders.