Microsoft System Center 2016 Service Manager Cookbook - Second Edition

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Discover over 100 practical recipes to help you master the art of IT service management for your organization Key Features Unleash the capabilities of Microsoft System Center 2016 Service ManagerMaster the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016This book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager Book DescriptionSystem Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change control to achieve efficient service delivery across your organization.This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You'll also find out how to solve particular problems and scenarios to take this tool further. You'll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you'll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring change and release management. You'll also learn about security roles and overall Microsoft SCSM 2016 administration.Toward the end of the book, we'll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation. What you will learnSee a practical implementation of the ITSM framework and processes based on ITILDeploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configurationGet to know about Incident, Problem, and Change Management processes and configurationGet to grips with performing advanced personalization in Service ManagerDiscover how to set up and use automation with and within Service Manager 2016Work with Service Manager Data WarehouseFind out what Security Roles are and how to implement themLearn how to upgrade from SCSM 2012 R2 to SCSM 2016