At Your Service

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What makes for good hotel service delivered consistently well? Hear it from leading hoteliers in their own words as they describe the blood, sweat and tears behind making service happen 365 days a year. This book lines up the crème de la crème of UK-based hoteliers side by side, interviewing the brains behind twelve of the most prestigious hotel brands. From huge global chains such as Hilton, through to established hotels of timeless elegance like Claridge's, alongside vibrant "upstarts" like Malmaison...who delivers the best hotel experience for the price? Packed with anecdotes and personal reflections, this book also sheds light on the dedication it takes to reach the top in the hotel industry. You will learn the secrets of those at the pinnacle of this unique business and what drives them to excellence. Hospitality visionaries including Sir Rocco Forte, David Michels, Gordon Campbell Gray and others draw from decades of experience to share closely-held beliefs about service and success. After reading this book you will have the ideal roadmap to accelerate your career in the hospitality business by learning from the best. Or as a consumer of luxury hotels, you will be able to choose your next stay based on the timeless criterion of service quality.