Design That Cares

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The Essential, Award-Winning Guide to Planning and Designing Caring Health Facilities At a time when cost containment and advanced technology are pressing issues in healthcare, the human needs of healthcare consumers often take a back seat. Design That Cares offers health-facility design decision-makers and students the equivalent of a map and directions for achieving excellence in customer-focused, evidence-based health facility design that cares for and about patients and visitors. Design That Cares, Third Edition begins with a look at humanistic health facility design and related research. It focuses on the patient's and visitor's journey through a generic facility, laying out key design and behavior issues, including planning for arrival and exterior wayfinding, interior wayfinding and the circulation system, reception and waiting areas, diagnostic and treatment areas, inpatient rooms and baths, access to nature, and the needs of users with disabilities. It also describes how users can meaningfully participate in health facility design. Design That Cares is filled with relevant research, planning and design guidelines, design review questions, chapter summaries, and discussion questions. The authors draw on classic and recent studies by a large community of health facility researchers and designers.