Great People Make People Feel Great

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Why Cloud Nine Thinking? "If you want to grow, start by making other people feel taller" This sentence is one I find myself sharing more than any other when speaking with entrepreneurs, business owners and especially large organisations when they ask how they should attract and retain great talent. These managers know that people are the key to helping them stand head and shoulders above the competition and they are genuine in their desire to foster talent in their teams. Yet most of them are seeking that magic one thing they can change. I have to tell them the answer to what they should do differently is 'almost every thing'. None of these individual things is particularly hard, in fact you could start doing most of them tomorrow if you wanted to. No single change will bring about the whole transformation that unlocks the collective ability of teams, but shift a few assumptions, challenge some rules and allow people to be their true selves and the talent that is already present in people will show that it is ready to rise. And that's how Cloud 9 Thinking was born. Cloud 9 Thinking creates an elevating workplace that lifts people up and helps them feel good about themselves, colleagues and their customers. It's a culture shift which gives people the confidence to bring the undiluted version of themselves into work, inspiring them to get more out of themselves than they thought possible. Once this starts, it's contagious, when people start thinking and working this way it encourages them to want to make others feel a few inches taller too. Like all change processes, it must come from inside us. People must be willing to give up some comforting and familiar habits and beliefs in order to embrace new viewpoints and practices. Cloud 9 Thinking is about identifying and learning how to relinquish things that we do unthinkingly, and accepting new perspectives relating to how we think about issues, other people and ourselves. It's about simultaneously letting go and embracing. As a result, implementing Cloud 9 Thinking takes bold leadership and a willingness to change. It requires leaders who know themselves, who lead by example and take ownership for helping others change. Leaders must dare to do things differently, building a transparent workplace culture where egos are left at the door, diverse thinking is cheered, mistakes are sometimes made and new ideas are celebrated. Their goal is to create a standout workplace and an innovative and winning culture, where no-one is held back from going in pursuit of excellence and everyone shares a simple mantra of: 'Great people, make people feel great.' By great people I don't mean famous, important or high-ranking, I simply mean ordinary, everyday people doing an exceptional job as managers, leaders, colleagues or collaborators in whatever business or path of life they have chosen. This book sets out the nine principles of Cloud 9 Thinking. Though it outlines these principles in a specific sequence, there is no sense of prescription that steps must be taken in any particular order or that each step is relevant to all people or businesses. The Cloud 9 'plan' if there is to be one, must be your own, using as many or as few of these insights as you feel are required to make your people feel taller.