Improving the Performance of Retail Food Store Cashiers Through Better Training (Classic Reprint)

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Excerpt from Improving the Performance of Retail Food Store Cashiers Through Better TrainingCourtesy to customers was increased by improved training. Cashiers whose training was by means of a memorandum followed courtesy practices of greeting and thanking customers in 49 percent of the checkouts, those participating in the training procedure were courteous in 63 per cent of the cases.Cashiers receiving improved training scored substantially better on utilization of time than did those receiving written instructions. Of the ratings given cashiers instructed primarily by written memoranda.About the PublisherForgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.comThis book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully, any imperfections that remain are intentionally left to preserve the state of such historical works.