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- It's Not What You Say But How You Say It, That Matters
It's Not What You Say But How You Say It, That Matters
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Depending on the sign of performance feedback, feedback is of two types, positive feedback and negative feedback. This study predominately focused on negative feedback. Negative performance feedback is a kind of feedback which contains critical task-related
information which helps one to find gaps in performance, and thereby, it creates a scope where one's performance can be improved. Studies have found that negative feedback is more beneficial than positive feedback (Finkelstein & Fishbach Hoever, Zhou, & Knippenberg, ). Despite the advantages of negative feedback, the acceptance of the same is low. One reason is possibly the effect of receiving negative feedback on one's self-development indices, and second, the involvement of emotions, more specifically the negative emotions, which further complicates the situation. Studies have confirmed that giving negative feedback involves expressing anger, dissatisfaction,
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