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- Lead with Your Customer, 2nd Edition: Transform Culture and Brand Into World-Class Excellence
Lead with Your Customer, 2nd Edition: Transform Culture and Brand Into World-Class Excellence
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Offers the key success tools all world-class organisations have in common and explain how your organisation can adopt them, using the World Class Excellence Model. For this second edition, the authors present updated examples from organisations including IKEA, Harley-Davidson, Ritz-Carlton, and Walt Disney.
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