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- Managing Risk in Communication Encounters: Strategies for the Workplace
Managing Risk in Communication Encounters: Strategies for the Workplace
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Focusing on risky interactions, the book centres on those interactions that threaten identities and relationships and sometimes careers such as: practising dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism and communicating emotion.
In doing so the text helps students understand types of work situations that are both ethically challenging and personally risky while presenting a theoretical model to help them: integrate existing research, analyze situations, and generate new questions.
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