Marketing 3.0

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Marketing has lost some of its sway in recent years. This provocative book tells how marketing can regain trust and influence inside and outside the organization." --Leonard L. Berry, Distinguished Professor of Marketing, Texas A&M University, coauthor of Management Lessons from Mayo Clinic "Philip Kotler is again leading the way in strategic marketing with timely insight into a transformational period. Marketing 3.0 makes a compelling case for the competitive benefits of tapping into the human spirit to engage consumers." --Dennis Dunlap CEO, American Marketing Association "Marketing 3.0 has important ideas for all senior managers. It clearly points the path to the values-driven human-centric firm. The innovative 'ten credos' integrate marketing and values and provide personality and purpose to companies that practice them." --Stephen A. Greyser, Richard P. Chapman Professor of Business Administration, Emeritus, Harvard Business School "For too long, marketers thought customer satisfaction was the goal of marketing activities. Marketing 3.0 makes the persuasive case that customer and societal welfare is the next frontier for companies. Consumers are demanding more from themselves and so should smart companies." --Nirmalya Kumar, Professor of Marketing and Co-Director of the Aditya Birla India Centre at London Business School