Results

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Working together in top leadership positions in both the private and public sectors for over 30 years, Governor Charlie Baker (a Republican) and Steve Kadish (a Democrat) developed and honed an approach to getting things done that gets past political and organizational impediments. Distilled into a framework of 4 steps, their practical approach to delivering results is the much-needed implementation guidebook for anyone in public service as well as for managers in large organizations that are overrun by bureaucracy and politics.Outlines a step-by-step, replicable four-step process that leads to sustainable results and works—regardless of parties, partisanship, or politics as usual.While the specific cases come from the authors' home state, the examples used throughout—infrastructure, public health, health care, child care and welfare, public transportation—are public issues that governments everywhere and at all levels are grappling with.The lessons of the Results Framework and its use apply broadly. The Results Framework provides a universal approach to improving how government works. It can be read, understood, and used immediately by those interested in improving how government works. It works, and it's repeatable in every state, county, city and town. Even in federal government.Most books on execution are written for a business audience, but there is no resource for people in government or public service for how to achieve results in the specific context in which they must work.This approach has been useful for those working in the public sector and those working in other large complex organizations, especially those with distributed decision-making, diverse perspectives, and multiple goals.Audience:Anyone who works in government or the public sector and finds it difficult to turn their ideas into action, especially for those without formal management training or experience.Anyone who cares about how to make government more effective or craves an antidote to the cynicism about government service and the services it provides.Anyone who works in an arena that is rife with bureaucracy, politics, and obstacles to getting things done.Anyone who is evaluated on the results they deliver.Practitioners, such as current and aspiring agency heads, commissioners, directors and their senior team, including COO, CFO, HR, CIO, program leads and their staff, project leaders and their teams, and implementation partners, including consultants and non-profit organizations.Policy-makers, such as legislators and staff and advocacy organizations and other policy influencers.Large nonprofit organizations (their incentives and context are similar to the public sector and nonprofits are often key partners to public sector programs and initiatives).Civic-minded citizens who want to understand how to improve how their government works.University students and faculty.