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  • Service Excellence @ Novell: Taking Customer Service from Cost to Profit

Service Excellence @ Novell: Taking Customer Service from Cost to Profit

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A colorful, pithy, no-nonsense tale that shows readers how Novell made customer support its top profit center, told from a human perspective. Strategies, core training concepts, results, and take-away lessons make it entertaining and informative reading.
Folgt in ca. 15 Arbeitstagen

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27,50 CHF

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