The Art of Performance Feedback

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The next time you prepare to give performance feedback, make sure this book is sitting on your desk. You'll learn how to make appropriate eye contact and when to raise the volume of your voice. You'll discover how to build rapport and avoid overwhelming the employee by focusing on too many problems at once. You'll also learn how to structure the discussion so the employee has equal input, and much more. This book puts all the tools you need at your fingertips with ready-to-use nonverbal and verbal techniques, words and phrases.

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