The Health Services Executive

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The Health Services Executive (HSE(TM)): Tools for Leading Long-Term Care and Senior LivingOrganizations serves as a contemporary and comprehensive resource that addresses each of the coreprofessional domains of practice and leadership essentials for long-term care administration studentsand professionals. With sections dedicated to postacute care settings, operations, leadership, andmanagement, this textbook covers information pertinent to the spectrum of senior living service lines-frominpatient rehab facilities, long-term acute care hospitals, nursing homes, assisted living, and residential carecommunities to home- and community-based services. It is a practical reference for both undergraduateand graduate students preparing to enter the field of long-term care administration and leadership, as wellas professionals transitioning to another line of postacute service.The textbook begins with a thorough history of the field, including the development of senior services in theUnited States. Section I then describes the components of customer care, supports, and services beforetransitioning into Section II, which addresses operations, including the core practice domains of effectivelymanaging human resources, finances, and the environment. Section III offers a framework for leadership, covering strategic thinking and innovation, marketing and public relations, critical thinking and operationpractice, customer service, and personal development. Case problems, discussion questions, leadershiproles, high-impact practices, key points, and National Association of Long Term Care Administrator Boards(NAB) domain competencies conclude each chapter. Written by two highly experienced long-term careadministrators, this textbook is intended for those preparing for the examinations administered by theNAB for the HSE(TM) qualification or licensure for individual lines of service, such as for Nursing HomeAdministration (NHA), Residential Care and Assisted Living (RC/AL), and Home- and Community-BasedServices (HCBS).