The High Performance Enterprise

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This book presents, as a how-to guide, a compelling methodology for improving the operational and financial performance of a firm.The book focuses on the optimum utilization of capital assets and human resources to support the firm's business strategy and, therefore, gain a competitive advantage. It complements publications on the Balanced Scorecard by providing rather detailed setsof performance metrics applicable to Supply Chain, Customer Relationship Management, and Intellectual Capital improvement efforts.Managers involved in business improvement programs will benefit from the development of performance metrics for intellectual capital. MBA students will find especially useful the concise description of the best practices and issues affecting enterprise performance today.ReviewsFinally, consideration for non-financial assetshandled in a non-financial manner. A coming togetherof several current management concepts, along with away to measure and evaluate their value to thecompany. A useful reference for building, implementing and evaluating a plan of improvedefficiency. L. SehrRA/AVP, Bank of America, San Jose, CaliforniaThis book provides a good overview of importantfinancial and process redesign concepts that caninfluence business performance. This resource covers abroad range of ideas from continuous improvement, business strategies, balanced scorecards and valuemeasurement tools. Non-financial persons will findthis especially helpful, as information is presented in a non-technical manner, a quick read andintuitively links each idea or concept.David BellSenior Manager, Guidant, Inc., Santa Clara, CaliforniaThe High Performance Enterprise is written in a very readable and concise language. The authors manage to explain in a very direct way the relationship between enterprise high performance and each of the four steps to achieving it, all this, without getting bogged down with the details on specific techniques and practices that are generally known in the industry. The discussion stays focused on the importance of metrics and simulation and their link to overall financial/accounting concepts that gauge the value of the enterprise and its performance. Because the book touches on, and gives examples of, all major functional aspects of an enterprise, I would recommend it for use in an undergraduate strategic management or capstone course in business administration program. The book would be particularly useful in an MBA course. George Guim Ed.D. Head of Business Administration DepartmentThe National Hispanic University, San Jose, California