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- The Relationship Advantage: Information Technologies, Sourcing, and Management
The Relationship Advantage: Information Technologies, Sourcing, and Management
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The post-contract relationship in IT outsourcing often determines the success or failure of an outsourcing venture. Using five longitudinal case studies, the authors address the various factors involved in outsourcing relationships and present pointers to assist managers and practitioners achieve the 'relationship advantage' in outsourcing.
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