The Stay Interview

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It's the worst sort of surprise: A valued and seemingly happy employee gives his notice. Can you do anything at this point? Probably not. Could you have anticipated the departure and tried to prevent it? Absolutely. That's where this book comes in.This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodicreviews in order to discover why their important talent might leave and to solve any problems before they actually quit.Written by the retention expert who pioneered the process, The Stay Interview shows managers how to:Prepare for the meetingAnticipate an employee's top issuesSet realistic expectations from the startRespond to difficult questionsListen effectively and dig deeperCraft a detailed and effective stay plan complete with timelineAssess each employee's level of engagement, predict potential exits, and communicate results to upper managementComplete with the five best questions to ask and sample scripts for different situations, The Stay Interview is the key to a more engaged...and much more productive team.