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- Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-To-Do-It Manual
Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-To-Do-It Manual
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Evaluation tools are an essential part of improving service and proving the library's value. This work outlines the use of five of the most important methods of evaluation: Needs assessments, Performance improvements, Benchmarking, Library standards, and Outcome measures.
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